The Two Golden Rules of Communication and Relationships Over the Telephone
Posted: Tuesday, December 16, 2008
by Joshua Uebergang
Tower of Power
The telephone is a different medium to traditional face-to-face communication. What does this mean to you? Rules change and tips can be adapted to help you build your relationship. What does not change is the fundamental human psychology of the two individuals at either end of the phone.
The absolute first rule you must obey is to check the person you are talking to over the phone is receptive to you. Regardless of anything wonderful you say or marvelous ways of saying your words, nothing will matter if the person is not receptive.
If the person has a young child howling louder than a wolf, the person will not be receptive to what you say. Your messages will go no further than the other end of the phone line as the person's mind is elsewhere, preoccupied with the distraction.
When we do not have the time to talk, a distraction arises, or we need to do a task, the only thoughts running through our mind are similar to: "How long will it be until this damn person shuts up because I've got something to do!"
The first rule of receptivity over the the phone is making a habit of checking the person can talk with you. It is a good habit to always ask upfront if the person has time to talk. After the greetings, simply say, "Do you have time to talk?" This makes you courteous and unobtrusive on the person's space.
The first rule of receptivity ensured the person is receptive at the start of the call and the second rule will make sure the person is receptive during the conversation. While talking on the phone, interruptions arise. Some can be undetectable to you yet others can be heard over the phone.
When you hear a baby howling, a door bell ring, or a loud bang for example, do not ignore it! Say what sound you heard then ask if the person needs to attend it. The empathy you communicate through acknowledging potential interruptions will increase your likability and ensure the person is tuned in to what you say.
Now that you have the person receptive at the start, and during, the telephone conversation, you just need to learn a few skills and techniques to be interesting and friendly. Once you discover these tips, you'll be surprised at the improved quality of communications you have over the phone to improve your relationships.
Joshua Uebergang is a relationship communication skills expert and has provided you with a free guide, which you can download right now, "How to Make Someone Fall in Love With You Over the Phone" by clicking the link or visiting site TowerOfPower.com.au
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